The LIFA software is not connecting to the frame grabber

If the software keeps indicating that it is trying to connect to the frame grabber (see bottom left corner of the screen), then please follow these steps:

1 Right-click the Start menu and click Device Manager.

2 Look for the section Imaging Devices and and expand it.

3 Find the device named X64 Xcelera-CL LX1 Board and check if there is a yellow triangle with an exclamation mark shown on its icon.

4 Run the installer of the frame grabber drivers and choose the option Repair.

5 Restart your computer and go back to the Device Manager to make sure the yellow triangle with the exclamation mark has disappeared.

6 Start the LIFA software to see if the software can connect to the frame grabber.

If this does not solve your problem, then please contact our support team.

Where do I find the log files for LIFA?

LIFA generates log files that can be helpful when reporting a software issue. You can find them by following these steps:

1 Open Windows Explorer

2 In the Window Explorer address bar, type %programdata% and press Enter

3 Windows Explorer will now show your ProgramData folder

4 Open the Lambert Instruments subfolder

5 Open the LIFA subfolder

Each time your run LIFA, a new log file is created. The filenames have the following format: YYYY-MM-DD-HH-mm-ss-output.log. The numbers at the start of the filename indicate on which date and at what time the file was created.

Example: A log file with the filename 2020-06-10-15.46.10-output.log was created on June 10, 2020 at 3:46:10 PM.